(Remote – U.S., Pacific Time Shift)
💼 Full-Time | Tech Support | Wireless & Mobility
🧾 About the Role
vMOX is hiring a Wireless Helpdesk Technician to support corporate users with their mobile devices. In this role, you’ll troubleshoot wireless issues, process device orders, and help users navigate mobile technology—all while working remotely on a Pacific Time shift. If you enjoy problem-solving and keeping people connected, this is your moment to shine.
✅ Position Highlights
• 💰 Pay Range: $15.00 – $18.00/hour (based on experience)
• ⏰ Schedule: Full-Time, 10:00 AM – 7:00 PM PT
• 🏠 Location: 100% Remote (U.S. only)
• 🧑💻 Industry: Wireless Cost Optimization & Mobility Solutions
📋 What You’ll Own
• Provide tech support via phone, chat, and email
• Troubleshoot mobile device and wireless service issues
• Process new orders, device replacements, cancellations, and user changes
• Walk users through the vMOX portal and features
• Log support tickets accurately and escalate when needed
• Follow standard procedures for order fulfillment and support
• Handle reverse logistics and ensure secure device processing
🎯 Must-Have Traits
• Associate’s degree or equivalent experience
• 1+ year in customer support or order processing
• Familiarity with major carriers (Verizon, AT&T, T-Mobile, Sprint)
• Typing speed of at least 65 WPM
• Knowledge of mobile devices and enterprise wireless services
• Experience with ticketing systems and carrier portals
• Clear written and verbal communication skills
• Strong organizational habits and attention to detail
• Trustworthy and discreet when handling sensitive devices
💻 Remote Requirements
• Must work Pacific Time (10:00 AM – 7:00 PM PT)
• Reliable internet connection and quiet home office
• Comfortable using remote collaboration tools
💡 Why It’s a Win for Remote Job Seekers
At vMOX, you’ll be the first line of support for companies that depend on seamless mobile operations. This remote role offers growth potential, real-time impact, and the flexibility to work from your own tech sanctuary.
✍️ Call to Action
If you’re ready to keep users connected and mobile headaches solved, apply today to join vMOX as a Wireless Helpdesk Technician—where great support meets great mobility.