(Remote – U.S.)
💼 Full-Time | SaaS & Security | Customer Engineering Support
🧾 About the Role
Vanta is on a mission to secure the internet and protect consumer data. As a Technical Support Specialist, you’ll be the first line of technical guidance for customers navigating compliance, security, and SaaS tools. This role is perfect for someone who loves demystifying complex systems, thrives in cloud-based environments, and believes great support is core to a great product.
✅ Position Highlights
• 💰 Salary: $97,000–$114,000 + Equity
• 💻 Remote: 100% Remote (U.S.-based only)
• 🕒 Schedule: Monday–Friday, 8 AM–5 PM PST (plus occasional rotation for holidays/on-call)
• 🏥 Benefits:
• 100% medical, dental, and vision coverage (including dependents)
• Open PTO + 11 paid holidays
• 16 weeks paid parental leave
• 401(k) with company match
• Stipends for wellness, remote work, and family planning
• 🏢 Optional office access in San Francisco, NYC, Dublin, and Sydney
📋 What You’ll Own
• Provide expert-level tech support via email, chat, and screen share
• Troubleshoot cloud environments (AWS, Azure, GCP) and APIs
• Decode logs and data tools (e.g., Datadog)
• Master the Vanta product and guide users through its nuances
• Translate technical issues into clear, empathetic solutions
• Document fixes and contribute to knowledge base content
• Spot trends and collaborate with Engineering to squash bugs
• Be an active voice in standups, problem-solving, and process improvements
🎯 Must-Have Traits
• 4+ years in SaaS or tech-based technical support
• Deep troubleshooting skills in modern cloud infrastructure
• Strong API fluency and familiarity with networking fundamentals
• Experience with log management tools (Datadog preferred)
• Bonus: Familiarity with databases
• Strong writing and documentation chops
• Empathy-forward approach to both customers and teammates
• Comfortable with virtual collaboration and a fast-paced culture
• U.S.-based and ready for some light rotation in weekends/holidays
💻 Remote Requirements
• Dedicated home workspace
• Strong internet connection
• Independent, organized, and proactive communication
💡 Why It’s a Win for Remote Tech Pros
At Vanta, security and empathy are inseparable. You’ll be part of a transparent, mission-driven company that values support as much as product. With industry-best benefits, equity opportunities, and a collaborative team culture, this is a rare support role where you’re not an afterthought—you’re a key player.
✍️ Call to Action
If you’re ready to help build a more secure digital world—one solved ticket at a time—apply now and join Vanta’s mission to redefine trust online.