PatientNow | Medical Aesthetics Practice Management Software
🧾 About the Role
PatientNow is looking for a Support Specialist to join our fully remote team and deliver outstanding software and technical support to clients in the medical aesthetics, wellness, and med spa industries. In this role, you’ll help providers use our EMR/PM/CRM platform to its fullest potential—diagnosing issues, guiding solutions, and making every interaction a positive one. If you’re tech-savvy, solutions-driven, and thrive in a fast-paced support environment, this could be your next home.
✅ Position Highlights
• Competitive salary (based on experience)
• Full-Time | Remote (U.S. only)
• Standard business hours with occasional follow-ups
• Supportive culture with growth opportunities
• Tools provided (CRM, ticketing system, remote access software)
📋 What You’ll Own
• Provide front-line support for PatientNow software users
• Diagnose technical/software issues (including scanners, barcode readers, cameras, payment tools)
• Guide users through solutions with patience and professionalism
• Document cases accurately in the CRM ticketing system
• Escalate high-priority issues per internal protocol
• Follow up with scheduled callbacks when needed
• Stay current with platform updates and industry trends
🎯 Must-Have Traits
• Previous experience in software or technical support
• Familiarity with EMR and Practice Management platforms
• Confident using CRM/ticketing systems and remote access tools (e.g., LogMeIn)
• Excellent verbal and written communication
• Strong multitasking and problem-solving skills
• Customer-first mindset with proven troubleshooting ability
• Clear phone etiquette and active listening skills
💻 Remote Requirements
• U.S.-based
• Reliable high-speed internet
• Quiet, distraction-free workspace
• Comfortable working independently in a fully virtual team
💡 Why It’s a Win for Remote Job Seekers
• Join a purpose-driven company at the forefront of health, wellness, and med spa tech
• Empower providers to serve their clients more effectively
• Be part of a people-first culture built on integrity, collaboration, and authenticity
• Room to grow with a team that values innovation and ownership
✍️ Call to Action
If you’re ready to deliver world-class support with heart and technical skill, PatientNow wants to hear from you. Apply today and help shape the future of wellness technology—one client call at a time.