(Remote – U.S. | Must be within 1 hour of Washington, D.C. or Denver, CO)
💼 Full-Time | Federal Support | Information Technology
🧾 About the Role
Makpar is looking for a Service Center Analyst to provide remote support for Federal Government HR systems and applications. You’ll handle inbound phone, chat, email, and fax requests—logging, resolving, or escalating service issues with care and precision. This role is ideal for a customer service professional who thrives in fast-paced environments and values mission-driven work.
✅ Position Highlights
• 💰 Competitive salary + benefits package
• 🌍 Remote Role – Must reside within 1 hour of Washington, D.C. or Denver, CO
• 🕐 Full-Time
• 🛡️ Federal government support—US Citizens or Legal Permanent Residents (min. 3 years) only
• 📜 HDI Certification required within 90 days of hire
📋 What You’ll Own
• Provide phone, email, chat, and fax support to customers
• Log, track, and resolve incidents and service requests for HR applications
• Research and fulfill customer requests in alignment with SLAs
• Escalate unresolved issues to the appropriate technical teams
• Clarify and troubleshoot customer problems using excellent communication skills
• Contribute to service documentation and team knowledge bases
• Participate in regular team meetings and suggest process improvements
🎯 Must-Have Traits
• High school diploma required; Bachelor’s degree preferred
• 2+ years of customer service experience (help desk/call center preferred)
• Excellent verbal and written communication skills
• Strong critical thinking and active listening abilities
• Experience with enterprise ticketing systems (BMC Remedy preferred)
• Familiarity with HR IT applications (a plus)
• HDI Analyst certification (e.g., CSA, SCA, DST) required within 90 business days
• Must be a U.S. Citizen or Green Card holder (3+ years) and Federal Tax compliant
💻 Remote Requirements
• Must reside within 1 hour of Washington, D.C. or Denver, CO
• Reliable internet and dedicated workspace
• Ability to work independently while collaborating virtually
💡 Why It’s a Win for Remote Job Seekers
Makpar empowers its workforce with flexibility, strong mentorship, and meaningful mission-driven work. You’ll enjoy a comprehensive benefits package, growth opportunities, and a culture that celebrates curiosity, innovation, and excellence—while supporting federal services that impact millions.
✍️ Call to Action
Ready to support vital federal systems and grow your career in IT service delivery? Apply now and be part of Makpar’s trusted team driving secure, citizen-focused solutions.