(Remote – U.S.)
🧾 About the Role
Pomelo Care is looking for a bilingual Referral Specialist to support enrollment for our nationwide doula network. You’ll be the first point of contact for incoming referrals from health plans, providers, and patients—matching clients with care and helping them understand the benefits of doula support.
✅ Position Highlights
• Salary: $45,000 – $55,000/year
• Employment Type: Full-time
• Schedule: Monday–Friday, 8:30 AM – 5:00 PM CT
• Remote (U.S. only)
• Spanish fluency required
📋 What You’ll Own
• Conduct outbound calls, texts, and emails to enroll referred clients
• Document and process referrals in internal systems
• Match patients to doulas across Pomelo’s national network
• Collaborate with healthcare partners and case managers to confirm enrollments
• Manage inbound calls from clients and answer questions
• Monitor insurance eligibility and complete verifications
• Track performance against referral goals and company KPIs
• Stay up-to-date with evolving healthcare trends and internal workflows
🎯 Must-Have Traits
• Fluent in Spanish (written and verbal)
• Excellent phone presence and people skills
• Experience with healthcare referral systems
• Familiarity with Medicaid populations
• Highly organized, detail-oriented, and tech-savvy
• Passionate about maternal health and equity
• Comfortable working independently and cross-functionally
💻 Remote Requirements
• Must reside in the U.S.
• Private home workspace with reliable internet
• Available full-time during CT business hours
💡 Why It’s a Win for Remote Job Seekers
• Work for a fast-growing, mission-driven startup reshaping maternal care
• Get in early with a high-impact role on a collaborative team
• Flexible, inclusive, and fast-paced work culture
• Competitive benefits package + generous time off
• Meaningful work that supports families at critical moments
✍️ Call to Action
If you’re a Spanish-speaking pro with a heart for helping people and experience in healthcare coordination, we’d love to hear from you. Join Pomelo Care and help change the face of maternal and infant care.