(Remote – U.S.)
🧾 About the Role
Lantern is looking for a Provider Success Manager to lead strong, service-driven relationships with healthcare providers across the country. This remote role is ideal for someone who thrives in a fast-paced, startup-minded environment and brings deep experience in provider relations, operational support, and network growth. You’ll serve as the main point of contact for a portfolio of providers, ensuring satisfaction, retention, and performance while aligning with Lantern’s mission to make specialty care more accessible and human.
✅ Position Highlights
• Contract or Full-Time (based on discussion)
• Remote (U.S.-based)
• Travel Required (up to 40%)
• Reports to Director of Network Success
• Cross-functional collaboration with product, marketing, care, and claims teams
📋 What You’ll Own
• Act as the key relationship owner for assigned healthcare providers (physicians, ASCs, hospitals)
• Lead onboarding and ongoing operational support for clinical and admin teams
• Conduct regular virtual check-ins and in-person visits
• Troubleshoot and resolve day-to-day provider issues
• Support retention strategies, provider engagement, and partnership growth
• Identify opportunities to improve provider experience and network performance
• Maintain accurate CRM records and engagement documentation
🎯 Must-Have Traits
• Bachelor’s degree required
• 3+ years in provider relationship management, network ops, or similar
• Strong track record working with physicians, ASCs, and hospitals
• Experience managing diverse portfolios across regions and demographics
• High-level communication skills, including comfort with C-suite stakeholders
• Process-driven mindset with strong analytical and organizational abilities
• Comfortable working cross-functionally in a startup or matrixed team
• Proficiency with CRM tools (Salesforce or similar)
💡 Why It’s a Win for Remote Job Seekers
• Be a central player in reshaping access to quality specialty care
• Work with mission-aligned, passionate peers nationwide
• Travel to build relationships and grow a vital healthcare network
• Help improve care delivery for over 6 million people
💻 Remote Requirements
• Based in the U.S.
• Willingness to travel up to 40%
• Reliable internet connection and virtual meeting readiness
✨ Benefits Snapshot
• Medical, dental, and vision insurance
• Short- and long-term disability
• Life insurance
• 401(k) with company match
• Paid time off and parental leave
✍️ Call to Action
If you believe better healthcare starts with stronger partnerships—and you’ve got the grit, empathy, and operational muscle to make it happen—Lantern wants to hear from you. Apply now and light the path to better care.