🧾 About the Role
Pie Insurance is transforming commercial insurance for small businesses—and we’re hiring a Payroll Partner Service Specialist to be the bridge between our payroll partners and customer success. In this full-time remote role, you’ll handle everything from day-to-day service requests to escalated partner issues, all while advocating for the customer and ensuring smooth operations across our platform.
✅ Position Highlights
• Pay Range: $23.50–$28.00 per hour
• Full-Time
• 100% Remote (U.S.-based only)
• Competitive compensation + equity (“a piece of the Pie”)
• Generous PTO and caregiver leave
• Comprehensive health benefits (Medical, Dental, Vision)
• 401(k) match
• Bonus opportunities based on performance
📋 What You’ll Own
• Respond to payroll partner and insured customer inquiries via phone, email, and internal platforms
• Manage policy issuance, renewals, billing tasks, and cancellation requests
• Process remittance files and reconcile billing issues
• Handle partner escalations with a proactive, solution-oriented mindset
• Communicate clearly and empathetically with partners, resolving both routine and complex issues
• Collaborate cross-functionally with other departments to ensure partner satisfaction
• Maintain SLA commitments and support process improvements
• Assist with training, SOP maintenance, and testing of new systems or processes
🎯 Must-Have Traits
• High school diploma or GED (required); Associate or Bachelor’s degree preferred
• 1+ year of experience in a high-volume customer contact environment
• Preferred: experience in insurance customer service or working with payroll partners
• Strong written and verbal communication skills
• Ability to manage complex issues with professionalism and urgency
• Organized and adaptable with a strong attention to detail
• Proficiency in tools like Google Workspace, Salesforce, Slack, and payment platforms
💻 Remote Requirements
• Must live and work in the United States (excluding U.S. territories)
• Reliable high-speed internet connection
• Ability to work standard U.S. business hours
💡 Why It’s a Win for Remote Job Seekers
• Be part of a top-ranked startup (Time’s Most Influential Companies 2023)
• 100% remote flexibility and values-driven culture
• Contribute to a mission that empowers small businesses
• Work in a collaborative, fast-paced team with a strong support network
✍️ Call to Action
If you’re ready to deliver exceptional service, build strong partner relationships, and join a company reinventing small business insurance—Pie Insurance wants to hear from you. Apply today and help make commercial insurance as easy as pie.