🧾 About the Role
Mission Lane is redefining how people achieve financial success by combining technology, data, and service with purpose. As an Operations Specialist on the Fraud & Disputes Resolution (FDR) team, you’ll play a critical role in protecting customers, merchants, and the company from fraudulent activity. If you’re detail-oriented, driven, and have a natural instinct for investigation, this could be the right lane for you.
✅ Position Highlights
• Hourly pay: $18.50 – $20.06
• Full-time
• Remote (must reside in AR, AZ, FL, GA, MO, NC, SC, TN, TX, UT, or VA)
• Wellness stipend ($100/mo), internet stipend ($40/mo)
• Paid time off, holiday pay, parental leave
• Comprehensive health, dental, and vision benefits
• 401(k) with company match
• IT equipment provided
📋 What You’ll Own
• Handle fraud and dispute cases in line with Mission Lane policies
• Investigate claims using customer/merchant data and documentation
• Communicate with customers and merchants via phone and email
• Ensure full case resolution with speed and accuracy
• Maintain compliance with all relevant regulations and standards
• Continually improve your workflow and performance
🎯 Must-Have Traits
• 1+ year of experience in a research or problem-solving role
• Excellent verbal and written communication skills
• Strong attention to detail and analytical thinking
• Adaptable, curious, and self-motivated
• Able to work independently and within a team
• Tech-savvy; comfortable using multiple systems at once
• Highly organized with strong time management
Preferred:
• 1+ year in a fraud or disputes-specific role
💻 Remote Requirements
• Quiet, private, and distraction-free workspace
• Reliable internet with minimum 80 Mbps download and 8 Mbps upload speed
💡 Why It’s a Win for Remote Job Seekers
• Work from home with a mission-driven fintech leader
• Monthly wellness and internet stipends
• Be part of a company that supports underrepresented credit communities
• Clear career path with a people-first culture and inclusive values
✍️ Call to Action
If you’re ready to bring your investigative skills to a purpose-driven team, Mission Lane wants to hear from you. Join a company making financial progress more accessible—one case at a time. Apply now and help us build a better way forward.