Transcarent | Remote | U.S. Based
🧾 About the Role
Join a mission-driven team transforming health and care. As a remote Intake Coordinator at Transcarent, you’ll be the first point of contact for members exploring surgical care and benefit options. You’ll guide them through next steps with empathy, efficiency, and clarity—all while helping shape a radically better healthcare experience.
✅ Position Highlights
• $20.00–$23.08/hour
• Regular Part-Time | Remote
• Full benefits including bonus program, stock options, and 401(k)
• Set schedule: Mon–Fri, 11:30am–8:00pm MST (adjusted for your time zone)
• Paid holidays and flexible PTO
📋 What You’ll Own
• Handle inbound and outbound calls with empathy and clarity
• Guide members through surgical care offerings and benefit options
• Verify insurance benefits and connect members with the right care pod
• Identify additional needs and recommend personalized services
• Document call activity and outcomes in CRM tools
• Maintain privacy and PPI requirements
• Support a fast-paced, member-first contact center
🎯 Must-Have Traits
• 1+ year of customer service or sales call center experience
• Verifiable ability to influence and guide members
• Excellent communication skills (verbal + written)
• Highly organized with strong time management
• Problem-solver with a “delight the customer” attitude
• Comfortable using Microsoft Office, Salesforce, Slack, and Zoom
• Tech-ready with distraction-free home office and wired internet
• Available for required shift hours in your local time zone
💻 Remote Requirements
• Must live and be authorized to work in the U.S.
• Must have a secure home office and stable hardwired internet connection (Wi-Fi not accepted)
💡 Why It’s a Win for Remote Job Seekers
• No selling—just guiding people through health decisions with care
• Predictable schedule and strong hourly pay
• Fast-growing company redefining the healthcare experience
• Inclusive team that values impact over perfection
• Mental health and wellness benefits baked in
✍️ Call to Action
If you’re passionate about people, healthcare, and making tough moments easier—this role is for you. Apply now to help patients navigate their care journey with confidence and compassion.