🧾 About the Role
When members rely on medical devices for safety and independence, timely installations matter. As a Remote Install Coordinator at MedScope (a Medical Guardian company), you’ll play a critical role in ensuring personal emergency response systems (PERS) are installed quickly and effectively. From screening new installers to stepping in for on-the-ground installs, you’ll oversee contractor relationships and keep operations running smoothly across your assigned region.
✅ Position Highlights
• Full-time, 100% Remote (U.S.-based, EST hours)
• Department: Installations
• Schedule: Monday–Friday, 9:00 AM – 5:30 PM EST
• Manage a regional network of 1099 installers
• Coordinate installations and maintain service-level compliance
📋 What You’ll Own
• Screen, interview, and onboard independent 1099 installers using a proprietary platform
• Monitor installer queues to ensure timely staffing and coverage
• Oversee contractor performance and take corrective actions (counsel, suspend, or terminate)
• Fill in for installations in under-covered areas to ensure service delivery
• Coordinate with members, caregivers, and care managers to facilitate installations
• Track and present monthly metrics related to installer performance and territory health
• Work closely with internal leadership and the Install Department Administrator
• Contribute to strategies that improve contact rates and service efficiency
• Navigate CRM and onboarding systems to manage contractor records and workflows
🎯 Must-Have Traits
• High school diploma required
• Excellent oral and written communication skills
• Friendly and professional phone demeanor
• Proven ability to multitask in a fast-paced, high-stakes environment
• Highly organized, detail-oriented, and responsive to time-sensitive issues
• Strong technical proficiency, especially with Microsoft Office
• Comfortable using CRM systems and onboarding platforms (Salesforce a plus)
• Previous experience in phone interviewing, contractor management, or remote hiring a strong plus
• Must possess a valid driver’s license and reliable transportation
💻 Remote Requirements
• Stable high-speed internet
• Availability during EST business hours
• Comfort with remote supervision and CRM-based coordination tools
💡 Why It’s a Win for Remote Job Seekers
• Impactful role helping seniors and vulnerable individuals access critical in-home safety devices
• Competitive benefits including medical, dental, vision, and 401(k)
• Paid time off and holiday schedule
• Collaborative, mission-driven team culture
• Grow with a company that supports government health programs and values operational excellence
✍️ Call to Action
If you’re ready to coordinate care with compassion and precision, MedScope is ready for you. Apply now to become an Install Coordinator and help us bring life-saving technology to the people who need it most—right on time.