🧾 About the Role
Helping pet care providers thrive means more than just delivering software—it means delivering confidence. As a Remote Implementation Specialist at PetDesk, you’ll guide veterinary clinics through a smooth, thoughtful onboarding experience. Using a consultative and customer-first approach, you’ll tailor software configurations, deliver impactful training, and help ensure clients feel supported from day one.
✅ Position Highlights
• Full-time, 100% Remote (U.S.-based)
• Department: Implementation
• Hourly Pay: $25–$27
• Post-sales client onboarding and configuration for veterinary practices
• Work cross-functionally with Sales, Product, and Support teams
📋 What You’ll Own
• Lead onboarding and software configuration for new PetDesk customers
• Understand unique clinic workflows and translate needs into customized solutions
• Conduct remote training sessions on product features and best practices
• Analyze backend data and results to inform and educate users
• Identify and troubleshoot technical issues with support from internal teams
• Build strong customer relationships through excellent communication and service
• Maintain documentation of configurations, training sessions, and progress updates
• Provide internal feedback on implementation outcomes, challenges, and wins
🎯 Must-Have Traits
• 1+ year in a customer-facing role (implementation, success, or support)
• Comfortable leading virtual meetings and phone-based communications
• Strong ability to learn and explain software applications
• Excellent written and verbal communication
• Organized, analytical, and highly responsive to customer needs
• Experience with CRM tools like Salesforce or Zendesk preferred
• Ability to multitask, self-manage, and prioritize tasks independently
• Bonus: Experience working with veterinary clinics or in the pet care industry
💻 Remote Requirements
• Reliable high-speed internet
• Comfort leading meetings and walkthroughs virtually
• Familiarity with digital tools and CRM systems
💡 Why It’s a Win for Remote Job Seekers
• $25–$27/hr pay + full-time remote flexibility
• Medical, dental, vision, and life insurance
• 401(k) with 3.5% match and employer HSA contributions
• PTO, 12 paid holidays, paid parental and “pawternity” leave
• Subsidized pet insurance and pet adoption support
• $250 annual learning & development stipend
• Work with a mission-driven team improving veterinary communication
✍️ Call to Action
If you’re ready to help pet clinics run smoother and strengthen bonds between providers and pet parents, PetDesk wants to hear from you. Apply now to become an Implementation Specialist and bring tech, training, and tails together.