(Remote – U.S.)
🧾 About the Role
Velera is hiring a full-time Fraud Detection Representative to help identify and stop suspicious debit and credit card activity before losses occur. You’ll join a fast-paced fraud call center, working directly with account alerts, flagged activity, and member outreach. This remote role starts with paid training on September 2, 2025 and plays a direct role in financial risk prevention.
✅ Position Highlights
• Pay: $17.87 – $18.03 per hour
• Schedule: Full-Time; includes nights, weekends, and holidays (24/7/365 operations)
• Start Date: September 2, 2025
• Location: Remote (U.S.-based)
• Equipment: Tech setup and Ethernet cable provided
• Internet Requirement: 100 Mbps down / 30 Mbps up minimum
📋 What You’ll Own
• Monitor and investigate debit and credit fraud cases via Falcon system
• Make outbound verification calls and respond to real-time inbound alerts
• Flag suspicious patterns and support proactive fraud prevention steps
• Process lost/stolen account reports with attention to compliance
• Log accurate notes and ensure appropriate next steps to protect members
• Stay current with emerging fraud trends and contribute to reporting
• Meet performance metrics for call volume, accuracy, attendance, and quality
🎯 Must-Have Traits
• High school diploma or GED
• Minimum 6 months customer service experience (call center preferred)
• 1+ year experience in fraud detection or investigation (preferred)
• Proficient with PC-based tools and multiple platforms
• Calm, focused, and quick under pressure
• Strong multitasking and communication skills
• Detail-oriented and committed to safeguarding customer data
💻 Remote Requirements
• Quiet, dedicated home office
• Reliable hardwired internet connection (100 Mbps down / 30 Mbps up minimum)
• Smartphone or tablet running iOS 15+ or Android 8.0+
• Must provide proof of internet speed and connectivity as requested
💡 Why It’s a Win for Remote Job Seekers
• No commute, full benefits, and a purpose-driven role in fintech
• Paid holidays, PTO, and volunteer time off
• Mental health support and tuition reimbursement
• 401(k) with match, healthcare options, and room for advancement
• Inclusive culture rooted in innovation, growth, and integrity
✍️ Call to Action
If you’ve got a sharp eye for fraud, a steady voice under pressure, and a drive to protect people from financial risk—apply now to join Velera as a Fraud Detection Representative. Help stop fraud before it starts and build a lasting remote career.