(Remote – U.S.)
🧾 About the Role
Sharecare is looking for empathetic, resourceful Family Health Advocates to support individuals and families in navigating healthcare with clarity and compassion. Through remote voice and chat channels, you’ll guide members through everything from insurance benefits to provider searches and care coordination. If you’re driven to help others and comfortable in a fast-paced environment, this is a meaningful way to make an impact.
✅ Position Highlights
• Employment: Full-time
• Location: Remote (U.S. only)
• Start Date: Monday, August 11, 2025
• Paid Training: Monday–Friday, 8:00 AM–4:00 PM CST
• Assigned Shift: May fall between 7:00 AM–7:00 PM CST after training
• Industry: Digital healthcare and member advocacy
📋 What You’ll Own
• Answer member questions via phone and chat about eligibility, benefits, ID cards, and claims
• Help members navigate open enrollment, provider searches, and pharmacy/durable medical equipment needs
• Support resolution of complex issues with insurers, providers, or third parties
• Proactively close care gaps and prep members for procedures
• Connect members to additional care teams as needed
• Promote available health resources and benefits to improve engagement
• Accurately document all member interactions
🎯 Must-Have Traits
• High school diploma or GED (required)
• Associate’s degree or equivalent healthcare experience (preferred)
• Strong written and verbal communication skills across platforms
• Comfortable working across multiple systems simultaneously
• Past experience in any of the following roles is a bonus:
– Health Advocate or Navigator
– Medical Secretary or Assistant
– Pharmacy or Phlebotomy Technician
– Home Health or Patient Care Aide
– Medical Coder, PT/OT Aide, EKG Tech, etc.
• Proven ability to resolve sensitive issues calmly and effectively
💻 Remote Requirements
• Must be U.S.-based
• Reliable high-speed internet
• Quiet and private home office
• Availability for full-time work and training
💡 Why It’s a Win for Remote Job Seekers
• Do meaningful work from home
• Help real people navigate real health challenges
• Grow within a respected, mission-driven health tech company
• Strong onboarding and support structure
• Long-term career potential in a growing industry
✍️ Call to Action
If you want to make healthcare easier, kinder, and more accessible for families across the country, apply now to become a Family Health Advocate at Sharecare.