(Remote – U.S.)
🧾 About the Role
Bicycle Health is tackling the opioid crisis by delivering evidence-based care for Opioid Use Disorder (OUD) through telemedicine. As an Enrollment Coordinator, you’ll be the first point of contact for patients seeking treatment. You’ll guide them through the intake process, verify insurance, and ensure a smooth handoff to their clinical team—all while offering compassion and clarity during one of the most critical moments in their recovery.
✅ Position Highlights
• Hourly Pay: $20.75/hour
• Schedule: Full-time (40 hrs/week)
• Shift Options:
- Mon–Fri: 12 PM – 8:30 PM EST
- Mon–Wed: 12 PM – 8:30 PM EST + Sat/Sun: 11 AM – 8:30 PM EST
- Wed–Fri: 8 AM – 4:30 PM EST + Sat/Sun: 11 AM – 7:30 PM EST
• Location: Remote (U.S. only)
• Benefits: - 3 weeks PTO + 8.5 sick days + 10 paid holidays
- Paid parental leave
- 100% employer-paid medical, dental, and vision
- STD/LTD coverage
- 401(k)
- $50 monthly remote work stipend
📋 What You’ll Own
• Guide potential patients through the enrollment process
• Conduct outreach via email, phone, SMS, and chat to schedule intakes
• Explain Bicycle Health’s treatment model and what patients can expect
• Complete intake calls, document health history, and determine eligibility
• Verify insurance and coordinate first appointments
• Enter data into EHR and CRM to track progress
• Liaise with clinical staff to ensure seamless care handoff
• Offer referrals to community-based support resources
• Help improve workflows by participating in team feedback and development initiatives
🎯 Must-Have Traits
• 1–2 years of administrative experience in a healthcare setting (clinic, hospital, etc.)
• Previous experience in a call center and handling insurance verification
• Familiarity with EHRs and CRMs strongly preferred
• Comfort using platforms like Slack, Google Workspace, and Mac OS
• Strong written and verbal communication skills
• Able to stay calm and effective in a fast-paced environment
• Empathy for individuals experiencing substance use dependency
💻 Remote Requirements
• Must live and work in the U.S. full time
• Reliable internet and workspace setup
• Comfortable working one of the provided schedules, including weekends
💡 Why It’s a Win for Remote Job Seekers
• Mission-driven organization helping people overcome opioid dependence
• Fully remote with strong benefits and real impact
• Work with a compassionate, fast-paced team
• Directly contribute to recovery journeys and healthcare access
✍️ Call to Action
If you’re compassionate, organized, and ready to help people access life-saving care, Bicycle Health wants you on their team. Apply now to be part of the solution.