Remote | Full-time | Multiple Schedules Available
🧾 About the Role
Bicycle Health is reshaping access to opioid use disorder treatment with compassionate, evidence-based care. As an Enrollment Coordinator, you’ll be the first voice patients hear—guiding them through intake, answering tough questions, and helping them begin their journey toward recovery. This is a mission-first, people-powered role where empathy meets action.
✅ Position Highlights
• $20.75/hour starting pay
• Full-time (40 hours/week)
• 100% remote (U.S.-based)
• Multiple shift options:
– Mon–Fri 12 PM–8:30 PM ET
– Mon–Wed 12 PM–8:30 PM + Sat/Sun 11 AM–8:30 PM
– Mon–Fri 10 AM–6:30 PM ET
• 3 weeks PTO + 8.5 sick days + 10 holidays
• Paid parental leave
• Fully paid medical, dental, vision
• 401(k) + remote work stipend
• STD, LTD fully covered
📋 What You’ll Own
• Serve as the first point of contact for individuals seeking opioid use treatment
• Communicate with patients via phone, SMS, email, and live chat
• Walk patients through Bicycle Health’s services and answer questions with clarity and care
• Conduct phone-based intakes to assess goals, eligibility, and medical history
• Verify insurance coverage and schedule provider appointments
• Maintain patient records in the EHR and CRM systems
• Coordinate seamless handoffs to the patient’s care team
• Refer patients to community resources as needed
• Contribute ideas to improve the enrollment pipeline and onboarding experience
🎯 Must-Have Traits
• 1–2 years of administrative experience in healthcare or fast-paced patient-facing environments
• Call center experience strongly preferred
• Experience with insurance verification and EHR/CRM systems (e.g., Google Suite, Slack, Mac OS)
• Clear, empathetic verbal and written communication
• Comfortable with live chat and text-based interactions
• Prior experience working with individuals facing substance use preferred
• Tech-savvy, quick learner, thrives in fast-moving remote teams
💻 Remote Requirements
• Must reside full-time in the U.S.
• Reliable high-speed internet connection
• Quiet and private home workspace
💡 Why It’s a Win for Remote Job Seekers
• Help people during one of the most pivotal moments of their lives
• Join a compassionate team fighting the opioid crisis with modern tools and telehealth
• Work remotely, with paid benefits and multiple shift options
• Be part of a growing mission-driven company making real impact
✍️ Call to Action
If you’re ready to bring empathy, structure, and clarity to a mission that matters, apply now. At Bicycle Health, your voice could be the first step in someone’s healing. This isn’t just a job—it’s a calling.