🧾 About the Role
Helping people stay on track with their payments is more than a numbers game—it’s about clear communication and empathy. As a Remote Digital Collections Specialist at GoodLeap, you’ll engage with borrowers through digital channels to resolve past-due accounts, process payments, and offer flexible solutions that support sustainability financing. This is your chance to join a mission-driven fintech company making sustainable home solutions more accessible—and do it all from home.
✅ Position Highlights
• Full-time, 100% Remote (U.S.-based)
• Department: Collections
• Hourly Pay: $16–$18 DOE + performance-based bonus
• Engage digitally to resolve borrower delinquencies
• Help finance sustainable solutions like solar, energy-efficient upgrades, and more
📋 What You’ll Own
• Reach out to borrowers with delinquent accounts via text, email, and other digital tools
• Offer payment solutions and guide borrowers toward current status
• Process payments and maintain digital records of all interactions and outcomes
• Hit daily, weekly, and monthly collection targets
• Communicate clearly and professionally with borrowers while offering empathetic support
🎯 Must-Have Traits
• 1–2 years of experience in credit, collections, or financial services
• Excellent written communication skills
• Confident in negotiation, persuasion, and customer-centric solution-building
• Proficient in Microsoft Office Suite
• Self-motivated and results-driven
• Team-oriented with a professional demeanor
• Bilingual in English and Spanish preferred
💻 Remote Requirements
• Reliable high-speed internet
• Comfortable working independently and meeting goals in a virtual environment
• Familiarity with digital customer service tools and CRM systems is a plus
💡 Why It’s a Win for Remote Job Seekers
• Work from home while helping homeowners stay current on their sustainable energy financing
• Competitive hourly pay with bonus potential
• Join a purpose-driven team making clean energy more affordable and accessible
• Be part of a company that’s financed $27B+ in sustainable solutions and supports global initiatives through the GivePower nonprofit
✍️ Call to Action
If you’re ready to help borrowers, meet goals, and drive impact in a remote-friendly, sustainability-focused environment, GoodLeap wants to hear from you. Apply now to become a Digital Collections Specialist and support clean energy—one payment at a time.