(Remote – U.S. Based*)
🧾 About the Role
Navitus is changing the game in pharmacy benefits with a transparent, people-first approach. As a Workforce Management (WFM) Coordinator, you’ll monitor live service queues, manage real-time scheduling adjustments, and help ensure teams hit their service level goals. It’s a great fit for someone who’s organized, sharp under pressure, and ready to keep operations running smoothly.
✅ Position Highlights
• Pay: $20.44–$24.33/hour
• Employment: Full-time
• Schedule: Flexible hours between 8:00 AM–6:30 PM CST
• Location: Remote (U.S., some state restrictions*)
• PTO: 20 days + 9 paid holidays
• Paid Leave: 4 weeks parental leave
• Retirement: 401(k) with 5% company match (no vesting period)
• Benefits: Health, dental, vision, FSA
• Perks: Professional development support + $750 referral bonus
📋 What You’ll Own
• Monitor real-time service queues to identify performance issues
• Track agent adherence and update schedules for coverage needs
• Adjust shifts for absences, tardiness, and early log-offs
• Manage the shared WFM inbox and handle intraday requests
• Create recurring and ad hoc workforce reports
• Document WFM policies, SOPs, and training resources
• Assist with implementation of new communication channels and shift models
• Collaborate with leadership on scheduling strategy and performance optimization
• Provide administrative support including meeting minutes and calendar coordination
• Pitch in on other planning or reporting tasks as needed
🎯 Must-Have Traits
• High school diploma or GED required (Associate’s preferred)
• Proficiency in Microsoft Excel, Outlook, and reporting tools
• Experience with scheduling workflows or call center ops preferred
• Clear communication and quick problem-solving under pressure
• Detail-oriented, organized, and reliable
• Team player who’s coachable and eager to learn
• Comfortable working across functions in a fast-moving environment
💻 Remote Requirements
• Must reside in the U.S.
• Navitus does not hire in: AK, HI, ME, MS, NH, NM, ND, RI, SC, SD, WV, or WY
• Stable internet and a dedicated, distraction-free home office
💡 Why It’s a Win for Remote Job Seekers
• Entry-level path into workforce operations and analytics
• Be part of a mission-first, values-driven healthcare team
• Build in-demand skills in scheduling, reporting, and service delivery
• Strong culture, great benefits, and long-term growth
✍️ Call to Action
If you’re organized, data-driven, and ready to help make real-time operations run like clockwork, apply now to join Navitus as a Workforce Management Coordinator.