(Remote – U.S.)
🧾 About the Role
Lantern is looking for an experienced Client Success Manager (CSM) to drive meaningful partnerships with employer clients ranging from emerging groups to Fortune 500 enterprises. You’ll manage client relationships across their full lifecycle—from onboarding to renewal—ensuring engagement, satisfaction, and long-term growth. Acting as a strategic advisor, you’ll collaborate with internal teams and external stakeholders (including brokers and consultants) to deliver exceptional outcomes across Lantern’s care platform.
✅ Position Highlights
• Remote (U.S.-based)
• Full-time with benefits
• Travel required up to 20%
• Manage clients in strategic and enterprise segments
• Collaborate with brokers, consultants, and internal cross-functional teams
📋 What You’ll Own
• Manage end-to-end client relationships with consistent communication touchpoints
• Lead open enrollment engagement, webinars, marketing campaigns, and case study efforts
• Support account planning, quarterly business reviews, and contract renewals
• Collaborate with Client Executives to identify churn risks, upsell opportunities, and strategic growth paths
• Input and maintain accurate data in client relationship systems
• Proactively resolve service issues and ensure high client satisfaction
🎯 Must-Have Traits
• Bachelor’s degree or equivalent experience
• 5+ years in client/account management in healthcare, benefits, consulting, or a startup (Seed–Series D preferred)
• Strong communication, project management, and analytical skills
• Experience with Salesforce and Microsoft Office Suite
• Comfortable working independently in a fast-paced, matrixed environment
• Strong EQ, collaborative mindset, and commitment to inclusive client relationships
💻 Remote Requirements
• Authorized to work in the U.S.
• Reliable internet access and virtual meeting readiness
💡 Why It’s a Win for Remote Job Seekers
• Mission-driven company improving access to specialty care
• Manage meaningful relationships while working remotely
• Growth-focused team that values grit, inclusion, and integrity
• Chance to impact 6M+ lives through high-quality care delivery
✨ Benefits Snapshot
• Medical, dental, and vision insurance
• Short- and long-term disability
• Life insurance
• 401(k) with company match
• Flexible PTO and paid parental leave
✍️ Call to Action
If you thrive on client connection, drive measurable outcomes, and believe in making healthcare more human—Lantern wants you on their team. Apply now and be part of a brighter future in care.