(Remote – U.S. | Travel Required)
🧾 About the Role
Lantern is seeking a dynamic Client Success Executive (CSE) to manage and grow our largest client partnerships. In this strategic role, you’ll act as the primary point of contact, responsible for retention, growth, and maximizing the impact of Lantern’s healthcare platform for top-tier employers. From onboarding new clients to guiding quarterly business reviews and renewals, you’ll be the voice and vision behind our most valued relationships.
✅ Position Highlights
• Remote role (U.S. based)
• Full-time contract with benefits
• Up to 20% travel required
• Strategic, high-impact position with Fortune 500 clients
• Join a mission-driven healthtech company transforming specialty care
📋 What You’ll Own
• Oversee client relationships and lead strategic planning for long-term success
• Build tailored service strategies to retain accounts and grow client value
• Identify upsell opportunities and guide renewals and contract negotiations
• Serve as the voice of Lantern to client stakeholders, including C-suite
• Translate performance data into actionable insights and solutions
• Proactively address service challenges and drive process improvements
• Onboard new clients and ensure a seamless handoff to internal teams
• Mentor account managers and foster collaboration across teams
• Represent Lantern at industry events and client meetings
🎯 Must-Have Traits
• Bachelor’s degree required
• 5+ years in strategic account management in healthcare, benefits, or human capital
• Experience managing Fortune 500 or large public sector client portfolios
• Deep understanding of self-funded benefit plans and healthcare navigation
• Strong leadership, influence, and data-driven decision-making skills
• Comfortable in fast-paced, matrixed startup environments
• Excellent verbal and written communication skills
• High EQ, collaborative mindset, and passion for mission-driven work
💻 Remote Requirements
• U.S.-based with authorization to work
• Access to stable internet and virtual meeting tools
• Ability to travel occasionally for client meetings and internal team sessions
💡 Why It’s a Win for Remote Job Seekers
• Work from anywhere while managing high-level partnerships
• Play a key role in a healthcare company improving access and outcomes
• Join a collaborative, inclusive, and human-centered team
• Make a measurable impact in people’s lives—while growing your career
✨ Benefits Snapshot
• Medical, dental, and vision insurance
• Short- and long-term disability
• Life insurance
• 401(k) with company match
• Flexible time off
• Paid parental leave
✍️ Call to Action
If you’re a strategic thinker who thrives on client success and making healthcare better, apply today to join Lantern’s team of changemakers. Let’s transform care—together.