(Remote – U.S.)
🧾 About the Role
Pomelo Care is on a mission to improve maternal and newborn health outcomes at scale. As a Care Coordinator, you’ll be the operational backbone of a fast-moving virtual care team, supporting patients and clinical staff alike. You’ll work directly with patients navigating pregnancy, postpartum recovery, NICU stays, and access to essential resources like WIC, SNAP, housing, and transportation.
✅ Position Highlights
• Salary: $45,000–$50,000 + equity options
• Schedule: Full-time, Monday–Friday, 1 PM – 9 PM ET
• Employment Type: Permanent
• Location: Remote (U.S. only)
• Benefits: Healthcare, unlimited PTO, equity, First Round Network membership
📋 What You’ll Own
• Coordinate care navigation and referrals for SDOH services
• Respond to patient questions via Pomelo’s member support phone line
• Run eligibility checks and manage the patient offboarding process
• Handle scheduling, prioritization, and appointment reminders
• Optimize provider calendars for efficiency
• Manage referrals to insurance case management
• Collaborate with leadership to develop new care coordination workflows
• Track and resolve day-to-day ops issues across teams
🎯 Must-Have Traits
• 4+ years experience in healthcare admin, preferably in virtual care
• Familiar with SDOH platforms and referral coordination
• Fast-moving, results-oriented, detail-obsessed
• Strong cross-functional communication skills
• Comfort with ambiguity in a startup environment
• Passionate about improving outcomes for moms and babies
💻 Remote Requirements
• U.S. residency and work authorization required
• Reliable internet connection and remote workspace
• Comfortable working 1 PM – 9 PM ET (10 AM – 6 PM PT)
💡 Why It’s a Win for Remote Job Seekers
• Mission-driven team focused on real health outcomes
• Start-up agility with strong funding and support
• Competitive pay and equity for early hires
• Direct impact on the lives of patients nationwide
✍️ Call to Action
Join Pomelo Care to be part of a ground-level team changing how maternal and newborn care is delivered in America. If you’re ready to move fast and make a difference, apply now.