(Remote – Select U.S. States)
🧾 About the Role
Oscar Health is redefining healthcare with full-stack technology and human-first design. As a Bilingual Care Specialist, you’ll serve as the empathetic, solution-focused voice for both members and providers. You’ll handle escalated cases with precision, care, and a focus on outcomes—bridging gaps in service, access, and communication.
✅ Position Highlights
• $22.00/hour
• Full-Time, Remote (must reside in: AL, AZ, CO, FL, GA, IL, IA, KS, KY, ME, MD, MA, MI, MN, MO, NV, NH, NM, NY, NC, OH, OR, PA, RI, SC, TN, TX, UT, VT, VA, or DC)
• Medical, Dental, Vision, 401(k), Wellness Perks
• 15 PTO Days + 11 Paid Holidays
• Parental Leave, Paid Sick Time, Life & Disability Insurance
📋 What You’ll Own
• Handle complex inbound/outbound calls, secure messages, and emails
• Manage and resolve provider/member escalations within defined SLAs
• Navigate internal dashboards and track case progress
• Coordinate with cross-functional teams and frontline reps
• Spot and escalate process or documentation issues
• Contribute to Oscar’s internal knowledge base
• Ensure full compliance with HIPAA and healthcare regulations
• Clearly communicate resolutions and next steps to all parties
• Identify recurring pain points to improve care delivery flow
🎯 Must-Have Traits
• 1+ year in customer service, healthcare, tech, or related field
• Fluent in Spanish (speak, read, and write)
• 1+ year of claims experience
• 6+ months of provider-facing experience
• Strong problem-solving and dashboard navigation skills
• High school diploma or GED
💡 Why It’s a Win for Remote Job Seekers
• Be a key part of fixing what’s broken in healthcare—starting with empathy
• Work from home while making a measurable impact on real people
• Join a mission-driven, tech-enabled health insurance company
• Be valued not just for your skills, but for your insight and initiative
✍️ Call to Action
Ready to ditch the script and be the voice that actually helps? If you’re bilingual, driven by purpose, and eager to make healthcare more human—apply today and bring real change to the line.