(Remote – U.S.)
🧾 About the Role
ClearCompany is seeking a detail-driven Background Check Services Administrator to support our growing client base. In this role, you’ll oversee technical setup, troubleshoot screening issues, and serve as a primary point of contact for clients using our Screening Services platform. You’ll report directly to the VP of Screening Services and collaborate cross-functionally with Customer Success, Implementation, and Support teams.
✅ Position Highlights
• Salary: $60,000 – $65,000/year
• Employment Type: Full-time
• Location: Fully remote (U.S. only)
• Department: Screening Services
📋 What You’ll Own
• Serve as the technical point of contact for assigned clients
• Configure and set up new client screening accounts
• Monitor applicant queues and ensure timely order processing
• Partner with internal teams and 3rd-party vendors to resolve client issues
• Manage client escalations and provide high-level support
• Ensure legal compliance with dispute procedures and data handling
• Proactively suggest process improvements based on client interactions
• Support customer retention and service improvement initiatives
🎯 Must-Have Traits
• Attention to detail and high accountability
• Experience with SaaS platforms or web-based tools
• Prior experience in customer support (especially in technical roles)
• Strong communication and organizational skills
• Proficiency with Excel, Google Suite, Salesforce, and/or Zendesk
• Ability to investigate discrepancies and resolve issues independently
• Comfort working cross-functionally in a fast-paced environment
💻 Remote Requirements
• Must reside in the U.S.
• Reliable internet and dedicated work area
• Availability during regular business hours
💡 Why It’s a Win for Remote Job Seekers
• Work with a collaborative, high-performing team
• Join one of the fastest-growing talent platforms in the U.S.
• Competitive benefits: medical, dental, vision, 401(k) with match, flexible time off, and even pet insurance
• Clear paths to career growth: over 24% of employees promoted annually
• Culture focused on transparency, inclusion, and innovation
✍️ Call to Action
If you’re detail-oriented, tech-savvy, and passionate about client success, ClearCompany wants to hear from you. Help us transform talent management and make a direct impact supporting over 3,000 mission-driven clients.