ClearCompany | Remote (U.S. Based)
🧾 About the Role
ClearCompany is seeking a highly organized, technically savvy Background Check Services Administrator to support our Screening Services clients. In this role, you’ll be the go-to contact for key clients, ensuring seamless setup, technical support, and product expertise. With your attention to detail and collaborative energy, you’ll be part of a mission-driven team transforming talent management for over 3,000 organizations.
✅ Position Highlights
• $60,000–$65,000 annual salary (based on experience)
• Full-Time
• Remote (U.S. only)
• Flexible PTO + paid holidays
• 401(k) with company match
• Medical, dental, vision, and even pet insurance
📋 What You’ll Own
• Set up and configure new client screening accounts
• Monitor and manage applicant screening queues for timely processing
• Address client questions and serve as the technical point of contact
• Troubleshoot and resolve advanced issues
• Collaborate with internal teams (Customer Success, Implementation, Support)
• Liaise with third-party service providers to resolve concerns
• Ensure compliance with background check policies and dispute procedures
• Drive retention strategies and ongoing client satisfaction
📆 Timeline Highlights
First 30 Days
• Learn tools, systems, and the ClearCompany platform
• Shadow teams and handle initial applicant queue management
By Day 60
• Operate fully independently
• Propose process improvements
• Strategize with cross-functional teams on client retention
🎯 Must-Have Traits
• Strong attention to detail and accountability
• Comfortable with Google Workspace and Excel
• Experience with SaaS platforms or web-based tools
• Prior customer support experience
• Familiarity with Salesforce or Zendesk
• Ability to handle multiple priorities and resolve discrepancies
• Clear, empathetic communication with clients and internal teams
💻 Remote Requirements
• U.S. residency required
• Stable internet connection and workspace
• Availability during standard business hours
💡 Why It’s a Win for Remote Job Seekers
• Be the first hire in a high-impact role reporting directly to the VP of Screening Services
• Work at a company repeatedly listed on the Inc. 5000
• Support from a culture that values personal missions just as much as professional ones
• Inclusive, transparent work culture with real opportunities to grow—24% of employees are promoted annually
✍️ Call to Action
Ready to help organizations achieve their missions while advancing your own? Apply today and join a team where innovation, collaboration, and flexibility are more than buzzwords—they’re how we do business.