(Remote – U.S.)
🧾 About the Role
Concentrix is hiring a remote Account Manager to handle high-level client relationships, drive customer retention, and grow account value. You’ll manage renewals, expansions, and conversions across an existing client base—ensuring satisfaction, adoption, and revenue growth in a fast-paced, tech-forward environment.
✅ Position Highlights
• Salary: $39,700–$59,600 + performance incentives
• Full-time, remote role
• Paid training provided
• Applications accepted on a rolling basis
📋 What You’ll Own
• Manage a portfolio of client accounts from onboarding through renewals
• Convert and expand customer service agreements
• Drive outreach via phone, video, email, and chat
• Use performance data to improve client outcomes and reduce churn
• Educate clients on tools, APIs, pricing models, and service usage
• Build trust with key stakeholders and decision-makers
• Track risks, develop solutions, and proactively solve problems
• Report on KPIs and contribute to revenue growth
🎯 Must-Have Traits
• 3+ years in account/partner management or developer relations
• Excellent communication and relationship-building skills
• Comfortable navigating CRM tools (Salesforce or similar)
• Organized and strategic in managing multiple accounts
• Tech-savvy with strong decision-making instincts
• Must reside in the U.S. with a valid address
✨ Preferred
• Bachelor’s degree
• 5+ years in SaaS or API-integrated platforms
• Experience in developer ecosystems or technical partnerships
• Understanding of API billing and digital monetization
💻 Remote Requirements
• Reliable internet connection and quiet home office
• Able to work independently while collaborating across departments
💡 Why It’s a Win for Remote Job Seekers
• Full healthcare coverage (medical, dental, vision)
• 401(k) with matching
• DailyPay option
• Paid training, PTO, and holidays
• Leadership development and growth opportunities
• Diverse employee networks (LGBTQ+, Black Professionals, Women in Tech, and more)
• Inclusive, people-first culture with 80% internal promotion rate
✍️ Call to Action
If you’re a relationship-builder ready to drive results and elevate the customer experience, apply today. Join Concentrix and build a future where client success and your own growth go hand in hand.