(Remote – U.S.)
🧾 About the Role
Concentrix is hiring a remote Account Manager to lead client relationship growth, boost retention, and drive revenue across a portfolio of existing accounts. This is a customer-facing, data-informed role where you’ll manage renewals, expansion efforts, and ongoing support in a fast-paced, tech-driven environment.
✅ Position Highlights
• Salary: $39,700–$59,600 + performance incentives
• Employment Type: Full-Time
• Location: Remote (U.S.-based only)
• Paid Training Provided
• Applications Accepted: Ongoing
📋 What You’ll Own
• Manage and grow a portfolio of existing accounts
• Renew and convert customer service agreements
• Communicate via phone, email, chat, and video calls
• Use data to resolve issues and boost client satisfaction
• Align clients with marketing tools, fee structures, and platform APIs
• Provide training and resources to increase service adoption
• Collaborate across levels with clients and internal stakeholders
• Monitor account health, identify risks, and propose solutions
🎯 Must-Have Traits
• 3+ years in account management, developer relations, or customer success
• Strong relationship-building and communication skills
• Proven ability to multitask and meet deadlines in fast-paced settings
• Proficient in Microsoft Office and CRM platforms (Salesforce or similar)
• Highly organized with sound decision-making skills
• Must live in the U.S. with a valid U.S. address
✨ Preferred
• Bachelor’s degree
• 5+ years in SaaS, developer ecosystems, or API-driven platforms
• Familiarity with API billing models or technical partnerships
💻 Remote Requirements
• Dedicated, quiet home office
• Reliable internet connection
• Ability to work independently and cross-functionally across remote teams
💡 Why It’s a Win for Remote Job Seekers
• DailyPay access
• Medical, dental, and vision insurance
• 401(k) with company match
• PTO, holidays, and paid training
• Career growth and leadership development
• Affinity groups: Black Professionals, LGBTQ+ Pride, Women in Tech, and more
• Company-wide events and recognition programs
• Strong promote-from-within culture (80% internal mobility)
✍️ Call to Action
If you’re looking to thrive in a high-impact, client-facing role with a global company that values growth and community, apply today. Join Concentrix and help shape what a modern remote career can be.