(Remote – U.S. Based*)
🧾 About the Role
Navitus is transforming the pharmacy benefits space with a transparent, people-first model. As a Workforce Management (WFM) Coordinator, you’ll be the one making sure operations stay on track in real time—monitoring queues, adjusting schedules, and supporting the WFM team with documentation and reporting. This is a key support role for someone who thrives in structured, data-driven environments.
✅ Position Highlights
• Pay: $20.44–$24.33/hour
• Employment Type: Full-Time
• Schedule: Flexible hours between 8:00 AM–6:30 PM CST
• Location: Remote (U.S.-based, some state restrictions*)
• Benefits:
- Health, dental, vision insurance
- Flexible Spending Account (FSA)
- 20 days PTO + 9 paid holidays
- 4 weeks paid parental leave
- 401(k) with 5% company match (immediate vesting)
- Educational and professional development assistance
- Referral bonus up to $750
*Navitus does not hire remote workers in: AK, HI, ME, MS, NH, NM, ND, RI, SC, SD, WV, or WY
📋 What You’ll Own
• Monitor live service queues and flag performance issues
• Track agent adherence and update schedules in real time
• Adjust staffing plans based on attendance updates
• Manage the WFM inbox and respond to team questions
• Generate regular and custom performance reports
• Document WFM procedures, training content, and internal processes
• Support implementation of new communication and staffing tools
• Assist leadership with adherence tracking and scheduling needs
• Handle administrative tasks like meeting minutes and calendar invites
• Contribute to additional workforce planning tasks as needed
🎯 Must-Have Traits
• High school diploma or GED (Associate’s degree preferred)
• Proficiency with Microsoft Office, especially Excel and Outlook
• Familiarity with scheduling systems and call center workflows
• Clear, professional communication skills
• Detail-oriented, dependable, and highly organized
• Experience in a customer service or call center environment is helpful
• A respectful, team-focused attitude
• Eagerness to learn compliance and workforce systems
💻 Remote Requirements
• Must reside in the U.S. (see state exclusions*)
• Quiet, reliable home office setup
• Stable high-speed internet
• Strong time management and task ownership
💡 Why It’s a Win for Remote Job Seekers
• Entry-level operations role with big-picture impact
• Great starting point for a career in workforce planning or analytics
• Flexible hours and mission-focused company culture
• Hands-on experience with real-time business coordination
• Excellent benefits and long-term growth potential
✍️ Call to Action
If you’re organized, responsive, and ready to help keep things running behind the scenes, apply now to join the Navitus team. Your precision can help power better pharmacy care.