. The ability to schedule some night and weekend hours is strongly preferred. In addition, successful FIGS Customer Service Representatives have the following characteristics:
Genuinely empathetic and able to bring kindness and compassion to every customer interaction
Ability to develop rapport
Enthusiastic, friendly, and outgoing
Passionate about helping healthcare professionals while maintaining a positive attitude
Willing to go above and beyond to help customers
Strong listening, problem-solving, and organizational skills
Excellent verbal and written communication skills
Ability to speak with a crisp, clear tone
Strong computer skills
Ability to navigate within and across different systems
Ability to keep documents organized
Ability to work efficiently within a fast-paced environment
Ability to understand and quickly apply process and procedure updates
Ability to troubleshoot by thinking outside the box
Ability to utilize feedback to improve systems and assist in developing a great customer experience
To be an Email Customer Service Representative for FIGS, you will need a Windows PC. Chromebooks and Macs cannot be used. You will need a computer and equipment meeting the following specifications, at a minimum:
Internet: High-speed, hardwired internet (no Wi-Fi or satellite)
Operating System: Windows 10 (64-bit)
Processor: Intel Core
Memory: 8GB of RAM
Hard Drive: At least 500MB of free HD space
Monitor: Dual monitors, each capable of displaying at least 1024 x 768 pixels
Sound: Sound card (standard on most computers)
Virus Protection: Up-to-date anti-virus software
Headset: USB noise-canceling headset
