RCM Claims Specialist

Who We Are:

About Grow Therapy

We’re on a mission to fundamentally transform mental healthcare accessibility. Grow Therapy empowers therapists to launch and grow thriving in-network private practices. We’re creating game-changing technology to build America’s biggest behavioral healthcare group and ensure that anyone can afford quality mental healthcare. Following the mass increase in depression and anxiety from the pandemic, the need for accessibility is more important than ever.

To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Our founders come from Harvard Medical School, Stripe, and Blackstone, and are champions of balancing bold ambitions with a culture that promotes holistic well-being. Since launching in 2020, Grow has raised over $15M from top VCs and angel investors, including leaders from SignalFire, Village Global, Airbnb, Oscar, Nurx, Quartet, and Blackstone.

Role Overview
We’re looking for an experienced Claim Specialist who is passionate about improving

the landscape for mental healthcare. This position will help directly improve our Billing operations.

You will be responsible for all aspects of billing related to claim denials and resolutions.

You will report directly to a Team Lead on our Billing team to identify denial trends and

investigate affected claims. You will also work closely with our Customer Support teams

to assist with provider or client questions related to billing. From day one, you’ll get

exposure to what it’s like to build a business from the ground-up and you’ll be able to

drive real impact.

What You’ll Do
As one of our first Claim Specialists, your responsibilities might evolve over time as we scale. Your initial responsibilities will include:

Research and find solutions to denied claims

Complete outbound calls to insurance carrier supervisors to investigate denial reasons

Resubmit claims with errors, utilizing knowledge of CMS 1500 forms and a broad understanding of data, coding, and policy errors

Draft appeals for relevant claim denials, adhering to medical policies for all insurance carriers

Ensure patient data in billing system is correct and most up to date, contacting the appropriate person for any inconsistencies

Prioritize workflows based on age of claims

Who You are

Process-Driven: Highly organized, operational thinker, rarely leaving questions unanswered.

Adaptable: You are comfortable in a fast-paced environment, with priorities changing weekly.

Healthcare Experienced: Strong understanding of healthcare claims, plan benefits, and patient responsibilities. At least 2 years of experience in Medical Billing or Healthcare setting.

Team Player: You are collaborative by nature, relish in camaraderie and group wins, and are looked to by colleagues or direct reports as a steadfast partner & source of encouragement

Tech-Savvy: Adept in chat, email, & phone communications.

Benefits

The chance to transform the mental healthcare landscape and drive impact from day one

Our dedication to mental health guides our culture. Wellness benefits include unlimited PTO, winter break, Mental Health Mornings (2hr each week), wellness stipend, team meditation, lunch on us, and so much more!

Comprehensive health insurance plans, including dental and vision

Flexible working (hybrid of in-person & remote), relaxed dress code, office pets

Continuous learning opportunities which include dedicated learning days, generous learning stipend, and monthly mental health workshops

Strong ownership of your work, mentorship, and unbounded leadership opportunities. You’ll have the opportunity to help build a rapidly scaling organization

Competitive salary

LI-Remote #Bl-Remote

APPLY HERE