Overview
Subject Matter Expert in understanding specific needs and requirements of each client to maintain file compliance. Thorough knowledge of eRecruit and general processes of Credentialing, Recruiting and Account Management. Provide assistance and technical guidance to Compliance Coordinators and work as a team with Client Service Specialists within the Credentialing Department. Assist candidates to meet compliance deadlines while utilizing multiple communication options.
Qualifications required:
Associates Degree Required, Bachelor’s Degree Preferred
Minimum 2 years in a general office, customer service and Health industry experience required.
Excellent verbal and written communication skills.
Detail oriented.
Computer literate with intermediate knowledge of Microsoft Word, Excel, and Outlook. Working knowledge of eRecruit preferable.
Good judgment skills, can follow instructions and work independently.
Good organizational skills, multi-tasking and time management skills are necessary.
Qualifications desired:
Prior experience in a healthcare or staffing environment
Prior experience working in a multi-company or divisional organization
Essential functions and responsibilities:
Primary contact for candidates and recruiters that have received an offer to a facility. Daily assistance/guidance with internal and external clinical requirements.
Ensure, by visual examination, that individual candidate file contains accurate and current required professional and medical documents for specific assignment(s).
Maintain all candidate files in an organized manner in accordance with department procedure.
Ensure all updated documentation is inserted in virtual file and outdated documents are removed.
Utilize information system as processes and procedures require.
Respond to daily emails, text messages, phone calls from candidates. Work with Recruiting and Account Management teams on a daily basis to facilitate the placement of the highest qualified professional nurses to our clients.
Requires on-going coordination, communication and/or team problem solving between departments or functional areas for work production and service quality.
Performs additional duties as requested by management
Success factors/job competencies:
Commitment to organizational core values: Integrity, Compassion and Excellence
Demonstrates strong interpersonal skills within a service environment
Displays comfort in high volume and fast-paced environment
Excellent organization, prioritization and problem-solving skills
Strong administrative and coordinative skills
Exercises accuracy and attention to detail, as well as discretion
Knowledgeable in the use of financial systems and Microsoft Office products
Pay Range: $18.27-23.00/hr, based on location, qualifications, and experience
Benefits package includes: Health, Dental, Vision, HSA/FSA, Company-paid Life & Disability insurance, 401K w/ employer match, Paid Time off, Paid Parental Leave, and Tuition Reimbursement
